Privacy Policy

Gracious Greens ("we", "us", "our") operates graciousgreens.in. This policy explains what information we collect when you visit our site or place an order, how we use it, and the choices you have.

Information we collect

When you browse or order from us, we may collect:

• Contact details: name, email address, phone number, delivery address.
• Order details: products purchased, personalisation notes, order history.
• Payment information: processed entirely by our payment partner, Razorpay. We never see or store your card, UPI, or bank details.
• Usage data: pages visited and basic device/browser information, collected automatically to help us improve the site.

How we use your information

• To process and deliver your order, including coordinating with our delivery partners.
• To contact you about order updates, delivery, or issues with your purchase.
• To respond to enquiries sent via our contact channels.
• To improve our products, website, and customer experience.
• To send occasional updates or offers, only if you've opted in (e.g. via our newsletter sign-up) — you can unsubscribe at any time.

Sharing your information

We do not sell your personal information. We share data only with:

• Payment processors (Razorpay) to complete transactions securely.
• Delivery/courier partners to fulfil and ship your order.
• Service providers who help us run the website (hosting, email), bound to keep your data confidential.
• Authorities, only where required by law.

Cookies

We use basic cookies to keep your cart contents while you browse and to understand how visitors use our site. You can disable cookies in your browser settings, though some features (like the shopping cart) may stop working correctly.

Data retention

We keep order and contact information for as long as needed to fulfil orders, meet legal/accounting obligations, and resolve any disputes — typically up to 7 years for transaction records, in line with Indian tax requirements.

Your rights

You can ask us to access, correct, or delete the personal information we hold about you at any time by writing to hello@graciousgreens.in. We'll respond within a reasonable time.

Children's privacy

Our products are intended for purchase by adults. We do not knowingly collect personal information from children under 18.

Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with a revised "last updated" date.

Contact us

Questions about this policy? Reach us at hello@graciousgreens.in, or see our Contact page.